Full Zip Replacement
option
Mending is better than ending: if your zip has lost its bite then our Full Zip Replacement is for you. Our expert Repair Heroes are on hand to replace most zips be they on jackets, tents or rucksacks. If we can source it, we can replace the zip on any brand.
Advice from our Repair Heroes
'You can tell that you need a new zip if there's damage to the zip teeth, fabric or retainer. If all these things look okay and it's just not functioning as it should, you may just need a Zip Slider Replacement.
It helps us repair your kit more quickly if you can let us know specifics about what kind of zip you're after. For example, do you want a close match, a fun new colour or have any special requests? Just pop a note in with your order.'
Bea, Alpkit Betws-y-Coed Repair Hero
How it works
Only available for UK customers. When we've received your kit, we might contact you to discuss the repair. If you have any questions before sending us your gear, don't hesitate to call the Betws-y-Coed Repair Station on 01690 507307.
- Order your repair online as a standalone order
- Make sure your kit is clean and package your repair
- Include your order number and contact details in the package. You can find your order number on your order confirmation email
- Include any notes or sketches to help us understand what work you want done
- Generate your postage label on the Royal Mail Returns Portal
- Post your repair or arrange a collection
We've currently got a 3 week lead time on our repairs service.
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
When placing your order please note the following normal delivery times for most products:
7-14 days business for most printed products and a maximum of 20 business days for limited few products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
No promotion code is required.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@celticpeaks.ie. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@celticpeaks.ie
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at info@celticpeaks.ie
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